Referral Workflow Visual

This diagram shows how The REACH Resource Center routes requests to trusted partners in Luzerne County. REACH functions strictly as a referral navigator—not a direct-service provider—using a clear five-step workflow.

REACH is pursuing 501(c)(3) status. Partner listings publish after MOUs are signed and consent to post is confirmed.

Text Outline of the Workflow

  1. Request: Resident shares need category and preferred contact method.
  2. Alignment: REACH checks eligibility, geography, urgency, and partner criteria.
  3. Warm Handoff: Partner receives only what’s required to begin intake.
  4. Follow-Up: REACH confirms first contact and helps with next steps if needed.
  5. Feedback Loop: Resident can share a brief experience note to improve routing.

Privacy: REACH shares minimum necessary information for service connection. Deletion requests are honored when legally permissible.

What We Share With Partners

  • Preferred contact method and brief need description
  • City/ZIP for geography checks
  • Only eligibility notes required to start intake

No marketing use. No sale of data. You can request deletion when legally permissible.

What We Do Not Share

  • Unnecessary personal history
  • Sensitive details not required for intake
  • Information without your consent

Need Immediate Help?

If you are in crisis or danger, call 911. For mental health crisis support, dial 988. For statewide human services, dial 211.

Next Steps

Ready to connect or collaborate? Start a referral or register your organization as a partner with REACH.