Community Impact

Impact is defined before it is reported. This page outlines the goals, indicators, and transparency practices guiding a coordinated referral network for Luzerne County.

Planned Indicators

  • Access: time from request to first successful contact
  • Accuracy: percent routed to the right category/provider
  • Engagement: percent resulting in scheduled next steps
  • Stability: follow-up confirmation (e.g., program enrollment, job start)
  • Equity: distribution of services across communities
  • Collaboration: partner acknowledgment and handoff completeness

Why These

Referral systems create value by reducing confusion and delay. Measuring speed, fit, and follow-through shows whether navigation is working and for whom.

Initial Targets (Framework)

IndicatorTarget at Activation
Time to first contact≤ 2 business days
Right-fit routing≥ 85% of requests
Scheduled next steps≥ 70% of aligned requests
Follow-up confirmation≥ 75% within 14 days
Equity distributionCategory/geography within ±10% of community mix
Partner acknowledgmentSame business day when possible

Targets guide improvement. They are not results and will be revisited with partners as activation proceeds.

Data & Privacy

Only the minimum information required to begin service is shared with participating providers. Public materials summarize trends; individual details are not published.

Compliance & Policies

Accessibility & Language

Dashboards and summaries will follow accessibility guidance and be mobile-friendly. Spanish-language summaries are planned as categories activate.

Reporting Cadence

  1. Quarterly snapshots: indicators by category and geography
  2. Annual summary: year-end analysis and next-year targets
  3. Partner briefs: routing accuracy and handoff quality

Timing begins once referral categories are active and workflows are in place.

Activation Readiness

Before Publishing Metrics

  • Signed MOUs with participating providers
  • Standard intake and routing fields
  • Handoff template with minimum data elements
  • Security and audit steps for data handling

After Activation

  • Baseline quarter of indicators collected
  • Partner review and improvement notes
  • Public snapshot with plain-language summary

Build Impact With Us

Clear measures and honest reporting help everyone move faster. If your organization serves Luzerne County, help shape the indicators and handoff standards.